Refund Policy

Clear and transparent cancellation and refund terms

Last updated: November 2025

Our Commitment to You

At Plot-Share UK, we understand that plans can change. Our refund policy is designed to be fair to both renters and plot owners while maintaining the integrity of our marketplace.

Cancellation & Refund Terms

When You Cancel a Booking

If you need to cancel a booking, you can do so at any time through your account dashboard. Here's what happens when you cancel:

Refund Breakdown:

  • You receive back: The full plot rental price (base price)
  • Non-refundable: The 15% service fee
  • Plot owner receives: Nothing (booking is cancelled)

Why We Keep the Service Fee

The 15% service fee covers essential platform costs including:

  • Payment processing fees charged by our payment provider
  • Platform maintenance and security
  • Customer support and dispute resolution
  • Administrative costs of processing the refund

Example Refund Calculation

Original Booking:

  • Plot rental price: £100.00
  • Service fee (15%): £15.00
  • Total paid: £115.00

After Cancellation:

  • Refund to you: £100.00
  • Service fee retained: £15.00

How to Cancel Your Booking

  1. Log in to your Plot-Share UK account
  2. Go to "Manage Bookings" from your dashboard
  3. Find the booking you wish to cancel
  4. Click the "Cancel Booking" button
  5. Review the refund amount shown
  6. Confirm the cancellation

Your refund will be processed automatically and returned to your original payment method.

Refund Processing Time

When will I receive my refund?

  • Immediate processing: Refunds are initiated instantly upon cancellation
  • Bank processing time: Typically 5-10 business days for the funds to appear in your account
  • Debit/Credit cards: Refunds appear as credits on your card statement
  • Confirmation email: You'll receive an email confirming your refund has been processed

Plot Owners

What happens when a renter cancels?

  • You receive no payment from the cancelled booking
  • The plot becomes available again for other renters to book
  • You are not charged any fees or penalties
  • You'll receive a notification about the cancellation

If funds were already transferred to your account, they will be automatically reversed as part of the refund process.

Exceptions & Special Circumstances

In certain situations, additional refund considerations may apply:

  • Payment disputes: Handled through our Resolution Center
  • Technical errors: Full refunds including service fees may be issued
  • Fraudulent activity: Subject to investigation and appropriate action
  • Platform errors: We'll work with you to resolve fairly

Questions or Concerns?

If you have any questions about our refund policy or need assistance with a cancellation, please don't hesitate to contact us:

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